DWD Moving Towards Updated Call Center

DWD Moving Towards Updated Call Center

Nearly a year after unemployment spiked in Wisconsin, the state’s unemployment office is moving toward updating its call center.

The Department of Workforce Development yesterday announced a one-point-two million-dollar deal with the federal government that will allow the state to have people man DWD’s call center 24 hours a day, seven days a week. The money is coming from a federal grant.

The plan is just for the call center, and not for DWD’s outdated computer system. Governor Evers wants 80 million-dollars to replace those computers. He’s blamed the slow and old computers for the delays that left hundreds of thousands of people in Wisconsin waiting months for the unemployment benefits.

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