The arrival of spring marks the end of the heating season. It’s also time for customers who may have fallen behind on their bills to make arrangements to ensure their service is not interrupted. For those who may need financial assistance, there are a variety of programs that can help customers in need.
The moratorium, which expires April 15, helps protect residential energy customers from electric or gas service disconnections if it affects their primary heating source. The rule runs each year from November 1 – April 15.
“We understand that customers occasionally face challenges paying their bills, so we are here to work with them to find payment plans that meet their needs,” said Nora Lindgren, Senior Manager, Customer Policy and Assistance. “Local nonprofit organizations and community action programs can also provide financial assistance. Funds are still available, so we want customers taking advantage of these programs.”
Many households with income from farms, offices, factories and other workplaces may qualify for assistance and weatherization services from the Department of Administration’s Wisconsin Energy Assistance Program (WHEAP). For more information on that program, customers can call 1-866-HEATWIS (432-8947). CLICK HERE FOR MORE OPTIONS.